Viagogo Refund: How to Get a Refund for Cancelled Events

 

Buying tickets through a resale marketplace can be convenient, but plans sometimes change because an event is cancelled, postponed, or otherwise affected. If you purchased tickets through viagogo, understanding the applicable refund process can help you determine what to do next.

A Viagogo Refund can depend on the reason for the request and the status of the event. viagogo's current support information says that when an event is cancelled and not rescheduled, buyers receive a credit worth 120% of the amount paid for the affected event, with an option to request a cash refund instead. Its terms also describe a full refund or future-purchase credit for cancelled events, subject to the applicable terms and law.

Viagogo Refund for a Cancelled Event

A Viagogo Refund for a Cancelled Event is handled differently from a normal request to cancel an unwanted ticket purchase.

According to viagogo's current support information, buyers are notified by email when an event is cancelled. The buyer's viagogo Wallet is then credited with an amount equal to 120% of the total amount paid for the affected event. The credit is valid for 365 days and can be used toward eligible live-event listings in the same currency. If the buyer would rather receive money back, viagogo provides a “Request cash refund” option associated with the credit.

The company's terms and conditions separately state that if an event is cancelled and not rescheduled, the buyer will receive a full refund or credit for a future purchase, as determined under the applicable viagogo terms, unless a refund is required by law.

Because policies can vary by market and applicable consumer law, buyers should review the cancellation instructions attached to their particular order.

What Happens When an Event Is Cancelled?

When an event is officially cancelled, viagogo says it will notify affected buyers and provide further instructions.

The first thing you should do is check the email address associated with your viagogo account. Look in your regular inbox as well as your spam or junk folder.

You should also sign in to your viagogo account and review your orders. The company's support information specifically recommends checking viagogo Orders to see the status of an event.

Do not immediately assume that an event has been cancelled simply because you have seen an announcement on social media. Check the event organizer, venue, or official event information when possible.

How to Get a Viagogo Refund

If you are wondering How to Get a Viagogo Refund, the correct process depends on why you are requesting it.

Step 1: Check Your Order

Log in to your viagogo account and open your order information. Check whether the event is listed as cancelled, postponed, rescheduled, or otherwise changed.

If you purchased as a guest, viagogo provides a guest-login process using the access information associated with the order.

Step 2: Check Your Email

Look for a message from viagogo concerning the event. A cancellation email may contain instructions explaining whether a credit has been issued and how to request a cash refund.

Keep this email because it may contain information specific to your order.

Step 3: Review Your viagogo Wallet

For a cancelled event, viagogo's current support page says that the buyer will receive a 120% credit in the viagogo Wallet. If you prefer a cash refund, go to the Wallet and select “Request cash refund” for the relevant credit. viagogo says it will process the refund to the original payment method within 10 days.

Step 4: Use the Official Customer-Service Process

If the refund option does not appear, or if the information in your account does not match the cancellation notice, contact viagogo through its Help Centre.

viagogo says its online contact form is the fastest way to contact customer service. It also states that inquiries are generally targeted for a response within 24 hours, with event-related inquiries in the next few days prioritized.

When contacting support, provide your order information and explain exactly what happened.

What Information Should You Provide?

When requesting help with a refund, having complete information can make it easier for customer service to locate the transaction.

Prepare:

• Your viagogo order number
• Email address associated with the order
• Event name
• Event date
• Venue
• Number of tickets purchased
• Amount paid
• Cancellation notification
• Screenshots of relevant messages
• Information about any refund or Wallet credit already received

Do not send unnecessary passwords or security information in an email or support request.

Can You Get a Refund If the Event Is Postponed?

A postponed event is not necessarily treated the same as a cancelled event.

viagogo's terms state that when an event is postponed and rescheduled, tickets may generally be used for the new date. The terms also state that refunds are generally not issued for postponed events unless the event is ultimately cancelled or another applicable exception applies.

This distinction is important. Before requesting a refund, determine whether the organizer has officially cancelled the event or simply moved it to another date.

If the event has been rescheduled, check the new date, venue, and ticket instructions before taking further action.

What If You Simply Cannot Attend?

A Viagogo Refund is generally not available simply because you changed your mind or can no longer attend an event.

viagogo's support information states that its marketplace does not accept ordinary ticket returns. Its FAQ specifically gives examples such as buying too many tickets as circumstances where a return is not accepted.

For situations where you can no longer attend, viagogo may provide a resale option rather than treating the transaction as a refund request.

This is different from a cancellation covered by viagogo's event-cancellation policies.

Refunds for Invalid or Problematic Tickets

Refund rights can also arise when there is a problem with the tickets themselves.

viagogo's terms describe its Guarantee as covering situations such as tickets not being delivered in time, tickets not being valid for entry, or tickets not matching what was ordered. Depending on the circumstances, viagogo may provide replacement tickets, a refund, or credit.

If a ticket is rejected at the venue, contact viagogo as soon as possible rather than waiting several days. The applicable terms may include deadlines for reporting ticket problems and may require additional information or documentation.

Keep any evidence provided by the venue, including written confirmation or details explaining why the ticket was not accepted.

How Long Does a Viagogo Refund Take?

For a cancelled event, viagogo's current support information says that once a buyer requests a cash refund through the Wallet, viagogo will process the refund to the original payment method within 10 days.

The time for the money to actually appear in your bank or card account can depend on the payment provider and financial institution. Therefore, processing by viagogo and the final posting of the funds to your account may not occur at exactly the same time.

If the stated processing period has passed and the refund has not appeared, review your payment account and then contact viagogo with your order details.

What If You Receive a Viagogo Credit Instead of Cash?

For cancelled events, viagogo currently states that a 120% credit is added to the buyer's Wallet and that buyers can choose to request a cash refund instead. The credit is stated to be valid for 365 days and usable toward eligible live-event listings in the same currency.

Before using the credit, make sure you understand its expiration date and applicable conditions. If your preference is to receive money back rather than use a future-event credit, follow the cash-refund instructions associated with the Wallet credit.

Keep Records of Your Refund Request

If you contact viagogo about a refund, keep copies of your correspondence and any confirmation numbers or support messages.

Record:

• When you submitted the request
• What refund option you selected
• Any confirmation received
• The expected processing period
• Any additional documents requested
• The date the refund reaches your account

viagogo says that in some Guarantee-related cases, customers may need to complete an online form and provide additional information. Its complaint-handling information states that requested forms should be completed within the specified deadline.

Final Thoughts

Understanding the difference between a cancelled event, a postponed event, and an ordinary request to return tickets is essential when seeking a Viagogo Refund.

For a Viagogo Refund for a Cancelled Event, current viagogo support information says buyers receive a 120% Wallet credit and can request a cash refund to the original payment method. The company says such cash refunds are processed within 10 days after the request.

If you are searching for How to Get a Viagogo Refund, start by checking your order status, reviewing the cancellation email, checking your viagogo Wallet, and following the refund instructions attached to your order. For problems that cannot be resolved through the account, use viagogo's official Help Centre and provide complete order information.

Always review the terms applicable to your particular purchase because refund procedures can vary according to the event status, location, applicable law, and reason for the request.